Customer Care Representative at 3D Trance Limited – 7 Openings

3DTrance Limited is an Architectural firm that started out as a Visualization and Animation Studio, that is focused on providing cutting edge design with modern day trends in Technology and Innovative research in Construction Materials. We offer Architectural services such a; Design and Build, Real Estate Service in Layout Design, Visualization, Presentation, Walkthrough, Breakers, Animations.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Locations: Lagos Abuja (FCT) , Kano, Lagos, Nassarawa, Osun, Oyo, Rivers,
Employment Type: Full-time

Job Description

Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.
The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Responsibilities

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

Requirements