Debt Collections Agent / Loan Recovery Officer at ConSol Limited

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Debt Collections Agent / Loan Recovery Officer

Location: Lagos

Educational Qualification and Experience

University degree in any related field.
Minimum of 1-3 years relevant work experience.

Job Requirements:

Contacting & Interacting with Debtors via telephone:
Collecting payment on debts
Understanding reasons for late payment.
Ensuring the resolution of delinquent accounts
Tracking outstanding debts
Plan course of action to recover owed money.
Negotiating payoff deadlines and payment plans.
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all-time customer satisfaction while ensuring debts are being recovered and paid up.
Adherence to call script and call centre policies.
Compile Reports
Very Proficient with Ms Excel