Solution Architect (Tuning Lead) at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: Solution Architect (Tuning Lead)

Req ID: 487562
Location: Lagos, LA, NG

Our Exciting Opportunity

We are now looking for a Solution Architect, who will be responsible for analyzing, designing and developing commercially viable end-to-end technical solutions for the customers.
In this role, you will also be accountable for providing profitable business for Ericsson by translating customer needs, and technology opportunities into detailed technical offering, solutions, and proposals.

You Will:

Inspire changes in the methods, processes, and guidelines within the customer organization or internally
Provide technical support in customer discussion, presentation, and workshop
2G, 3G and LTE parameters consistency checks, tuning and optimization to improve throughput, Accessibility, Retainability, Mobility etc.
Handling customer complaints and provide solution with proper explanation report.
Whole Network parameter audit and to provide recommendation to sort-out inconsistencies
Necessary feature implementation and recommend parameters settings to better data services
Participation in development of service portfolio
Engagement with top level management ( Example, CTO COO, CTIO etc.. ) at customer end to present project updates, strategic direction, risks, and recommendations for Network improvement programs
Act as a leader and mentor in day to day operations to provide insights for less experienced colleagues
Engagement with sales and accounts teams to Drive add-on sales and new business opportunities during the entire process to contribute to increased sales volumes
Engagement with Managed Services teams to plan and coordinate.

Requirements
To be successful in the role you must have:

A minimum of 10 years work experience in RF Design, Initial Tuning & Optimization
7 years proven expertise on Tuning for in mature Network
Knowledge and experience with data collection tools, e.g. TEMs Investigation 13.0
Statistical and Performance Analysis (Business Object, ENIQ, M2000, NETACT, FACTS, ITK)
Command Handling, Traffic Observation, and Alarms Management (WINFIOL, CME, MOSHELL, M2000)
Network Planning and Performance analysis (MAPINFO, MCOM, NEXPLORER)
Good Knowledge on the ERICSSON RAN Portfolio
Leadership and communication skills
Ability to interact with customer and identify area of improvement
Result oriented with focus on product quality and customer satisfaction
End-user / customer problem investigation and give quick remedies and solutions
RF Related Small Tools and Macros (Exert, Google Earth, PIANO, MAPSOURCE etc.)
Self-motivated. Ability to work under pressure and learn independently.
Good presentation, time management and leadership skills & ability to work with diverse backgrounds
Result oriented with focus on customer satisfaction and project delivery
Fluent English, both written and spoken