Restaurant Operations Specialist at Bolt Nigeria

Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building a ride-hailing app to connect millions of riders and drivers around the world to make travel easier, quicker and more reliable.

We are recruiting to fill the position below:

Job Title: Restaurant Operations Specialist

Location: Lagos, Nigeria
Department: Food Delivery Operations

Your daily adventures will include:

• Support all Bolt’s Food Delivery operations in the city
• Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month
• Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users, couriers and restaurants
• Onboard new restaurants on Bolt Food platform: upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app
• Support existing restaurants: solve most time-sensitive operational issues, update the menu, pricing and other content information, ad-hoc tasks related to restaurants operation
• Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process
• Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements.

Requirements
We are looking for:

• Have 2 years experience in an analytical position
• Have a data-driven analytical mindset (good Excel skills are a plus)
• Amazing negotiation and communication skills in both English and Romanian
• Be a hustler, not stopping after 20 obstacles a day
• Be passionate about new technologies and food tech
• You will get extra credits for:
• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
• Experience in product launches or running a business

Why you’ll love it here:

• Your daily duties will have a meaningful impact on millions of people all over the world.
• You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
• We don’t care where you work from, as long as you get the job done!
• As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
• You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
• Switching off is important! We have fridges full of refreshments, sports compensation, table tennis, Playstation and loads more…

Application Closing Date
Not Specified.