Senior Customer Service Manager at Poise & Etiquette

Poise Nigeria limited is a consultancy and training organisation focused on Total Personality Development & Impression Management.

We are recruiting to fill the position below:

Location: Lagos
Employment Type: Full-time

Job Description

In charge of creating scripts to provide support to clients through phone calls, emails and chatbox
Responsible for planning and implementing strategies and operations of the customer service unit
Drive initiative to improve day to day customer service processes;
Constant evaluation and analysis of systemsto ensure it is maximized;
Utilize customer service and web technologies to increase customer satisfaction;
Maintain accurate records and documents on all customer service activities and discussions;
Stay informed on the latest industry techniques and methods;
Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
Assess service statistics and prepare detailed reports
Provide help and advice to clients on the Company’s services;

Requirements

Interested candidates should possess a Degree / MSC with 8-11 years work experience.
Excellent oral and written communication skills
Excellent organisational and time management skills
Sound report writing and analytical skills
Proficient in the use of Microsoft Office suite
Detail oriented with the ability to multitask

Application Closing Date
25th February, 2021.