Customer Experience Representative at Pointsource

Pointsource is an ICT firm involved in Gadget Sales, Web Services and Tech Consultancy.

We are recruiting to fill the position below:

Location: Ikeja Lagos,
Employment Type: Full-time

Qualifications and Requirements

Minimum of OND in Marketing, Business Administration, Computer Science or related discipline
Minimum of 1-3 years experience ( OND: 2-3 years or HND/B.Sc: 1-2 yearṣ)
Must possess excellent written and communication skills.
Persuasive personality with outgoing positive attitude Demonstrated aptitude for problem-solving; ability to determine solutions for customers
Result driven, timely, innovative with good negotiating skills
Ability to self-motivate and multi-task, work independently or within a team
Proficiency in using Microsoft Applications such as Word, Excel
IT & Phone savvy.
Female Applicants preferably, not above 30years

Responsibilities

Receives customers’ requests by telephone / mail, analyzes requests and respond accordingly
Assists in resolving customer problems and complaints.
Recruit new customers and do follow up
Digital marketing & Cold calling
Involve in all forms of advertisement drive.
General office duties.
Applicants must have a Government issued ID, Original School Certificate and reside in Lagos, preferably within 15km of Ikeja.

Salary
In return, we offer a competitive salary. Salary plus Commission plus Bonus and opportunity to progress your career.

Application Closing Date
22nd February, 2021