Tele-marketer at ICS Outsourcing Nigeria Limited

ICS Outsourcing Limited is Nigeria’s leading Business Support Solution Company, a pioneer among Nigerian outsourcing companies providing wide range of outsourcing and business support solutions for businesses globally with over 25 years in business. We help companies improve their bottom line when they leverage outsourcing.

We are recruiting to fill the position below:

Job Title: Tele-marketer

Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Cold calling people using a given phone directory to sell products or solicit donations
• Answering incoming calls from prospective customers
• Using scripts to provide information about product’s features, prices etc. and present their benefit
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs
• Record the customer’s personal information accurately in a computer system
• Deal with complaints or doubts to safeguard the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information

Job Requirements

• Educational Qualification Must be B.Sc or HND qualification with 1 – 4 years work experience.
• Proven experience as a telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection

Application Closing Date
18th March, 2021.