Digital Media and Internal Communication Specialist at Save the Children Nigeria

Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We save children’s lives. We fight for their rights. We help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.

We are recruiting to fill the position below:

Job Title: Digital Media and Internal Communication Specialist

Ref No: 210001E3
Location: Abuja, CO
Team/Program: Campaigns, Advocacy, Media and Communication
Reports To: Media and Communication Manager
National Hire: Yes
Grade: 3
Contract Length: Full Time/Regular
Employee Status: Permanent

Child Safeguarding

Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; ore because they are responsible for implementing the police checking/vetting process staff.

Role Purpose

The Digital Media and Communication Specialist will provide the highest technical guidance and support to staff throughout the country on ensuring appropriate content gathering and dissemination, web and social media coverage, documentation and representation of Save the Children’s work in Nigeria with an ultimate goal of boosting brand and visibility.
The post holder will lead and coordinate the implementing of a range of exciting projects for the team including but not limited to creation of internal and external communications materials (including but not limited to brochures, monthly newsletter, info graphics, project/programme profiles, and videos), information management tasks, building a social media profile, leading on member and donor engagement for support to fundraising and visibility of country programmes across SCI, and will oversee the creation of a wide range of communications, media and information content. He/she will ensure adherence to Save the Children’s brand guideline, policy as well as procedures and that the rights of families and children are respected in all materials produced and disseminated (voice, photo, video, written).
S/he will be working in rapid-onset or slow onset/ chronic emergencies. The role is to deliver vital information and communication products that enable excellent coverage and reflection of country programs and responses for the media, key stakeholders, partners and fundraising activities for members and across Save the Children International.

Scope of Role:

Reports to: Media and Communication Manager
Closely Works With: Director of Advocacy and Campaigns; Information and Communication Coordinator, Advocacy, Campaign and Policy Managers, Regional Communication Manager, Regional Media Manager, Global Communications Team, Pan African Advocacy and Communications Team, Program/Project Managers and CoPs

Key Areas of Accountability
Raise the profile of Save the Children in Nigeria, both nationally and internationally. Ensure that the branding and communication guidelines of Save the Children are uniformly and consistently followed across the Nigerian Country Office

Plan and execute strategic communications (all channels) to increase engagement, visibility and voice for SCI’s programs
Design, review and/or sign-off visibility and communication products based on SCI branding guidelines before procurement and dissemination

Website, Social Media and Workplace:

Build engagement and manage social media profiles for SCI to enhance voice, awareness and relevance
Identify and adapt relevant social media trends to increase engagement
Identify, escalate and manage issues when required with the support of senior colleagues
Ensure timely, regular and live updates on existing activities across Nigeria on our various social media platforms (Facebook, Instagram. YouTube and Twitter), the Website and Workplace
Engage in social media outreach activities and devise social media toolkits and tweet sheets based on the priorities identified
Work closely with the media and communication manager on the production and dissemination of materials for print/online/voice/visual

Information and Communications:

Lead on information and communication flows between all in-country programs and a variety of internal and external stakeholders
Produce communications and information materials, such as, brochures, newsletter, info graphics, project/programme profiles, and videos etc; to build the Country Response’s visibility and engagement with Save the Children members, Regional Office/Centre, partners and relevant stakeholders to support programmes, advocacy and programmes
Produce accurate, clear and consistent information and communication outputs relating to emergency situation, campaigns and Save the Children’s response and programmes – including key messages, Q&A’s, briefings and factsheets
Oversee the production of community-facing communications materials to support programmes
Work with the Knowledge Management focal person on the production of compelling photo stories, case studies and audio-visual materials from the field to highlight Save the Children`s work, including the commissioning of photography and film when required and in line with SCI policies and procedures (all consent on file and available)
Tailor communication styles to different audiences with responsibility for ensuring terminology, branding and visibility in all materials, and ensure that SCI’s mandate as an impartial, neutral and humanitarian organisation is imparted in all communications
Successfully promoting and strengthening the profile of SCI in Nigeria through the social media and other exhibition opportunities
Work with celebrities, girl champions and social media influencers to engage strategic audiences
Regularly evaluate results and impact of communications activities
Ensure that relevant programs have communication plans, oversee and support the implementation of communications plans
Build the capacity of partner organizations’ for communications, as well as ensuring any joint communications projects are in-line with SCI policies and standards, including branding and visibility

Building and maintaining effective relationships:

Sourcing out Celebrities with high presence on Social Media and engaging them for strategic communications
Identifying and engaging communications consultants in Nigeria with support from the procurement and logistics department
Improve internal communications at the country, regional and global level and ensure updates are produced and circulated highlighting successes and sharing best practices

Project Design, Coordination, Implementation, Management and Others:

S/he shall actively engage in project proposal development processes with the PDQ/NBD Unit and ensures that Digital Media and Communication objectives are embedded in all programs/projects
S/he shall provide technical assistance and oversight to, and/or coordinate, manage and implement Digital Media and Communication heavy projects, such as the UNILIIVER HBCC Project
Proactively contribute to, and support, the implementation of Advocacy and Campaign Department’s annual vision, objectives and plan of action, and take the lead on the delivery of the objectives under Communication, Digital Media and the Website category
Perform other duties as may be assigned by the Director of Advocacy and Campaign

Skills and Behaviours (our Values in Practice)
Accountability:

Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
Holds the team accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
Creates a managerial environment within the communications team to lead, enable and maintain our culture of child safeguarding

Ambition:

Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
Future orientated, thinks strategically and on a country and global scale

Collaboration:

Approachable, good listener, easy to talk to; builds and maintains effective relationships with colleagues, Members and external partners and supporters
Values diversity and different people’s perspectives, able to work cross-culturally.

Creativity:

Develops and encourages new and innovative solutions

Integrity:

Honest, encourages openness and transparency, builds trust and confidence
Displays consistent excellent judgement

Experience and Skills

Graduated with Degree in Communication, Journalism or Public Relations from a recognized higher educational institution
A minimum of 3 years work experience, preferably in similar positions in INGOs in Nigeria
Proven experience of developing and managing the production of communications materials for INGOs or other similar organisations. Can produce accurate, clear and consistent information and communication outputs relating to both programme support and humanitarian situation – including key messages, Q&A’s and factsheets, case studies, press releases, media statements, briefs etc.;
Evidence of excellent English verbal and written communication skills for a wide range of different audiences including donors, partners and the ‘general public’. Ability to strategically target a wide-range of audiences is essential.
Excellent relationship building skills
Excellent diplomacy and negotiation skills, i.e., applicable internally and externally
Creativity and desire to learn
The ability to deliver in high-pressure situations, with changing deadlines and priorities;
Experience in leading information and communication flows between a variety of internal and external stakeholders;
Ability to gather case studies, testimonies and information on different programmes. Excellent IT skills, especially in PowerPoint, SharePoint, social media analytics, and experience with design software such as Photoshop is an advantage;
Ability to maintain confidentiality and discretion. Politically and culturally sensitive with qualities of patience, tact and diplomacy;
An initiative-taking, proactive, inspiring attitude with the ability to manage and prioritise an unpredictable workload and solve problems quickly with limited support;
Ability to fact check, proofread, edit and draft materials;
The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
Commitment and interest in Save the Children’s mission, vision and values. In particular, a good understanding of Save the Children mandate and child focus and an ability to ensure this continues to underpin our support