Client Service Manager, the Zone at Workforce Group

Workforce Group is a leading provider of end-to-end, integrated and result-focused Business and Human Resource solutions in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry, technology services and solutions.

From inception in 2004, we have helped clients across diverse industries and sectors such as Financial Services, Telecoms, Oil and Gas, Real Estate, Hospitality, Power, Entertainment, FMCG, etc., to achieve their strategic goals and objectives.

We are recruiting to fill the position below:

Job Title: Client Service Manager, the Zone

Location: Lagos
Employment Type: Full-time

Role Summary

The Zone is an eco-friendly business venue in Lagos mainland set on approximately 10,000 sqm in the heart of Lagos, The Zone is uniquely positioned to provide the best support for day-to-day business activities, strategic meetings or special events in Nigeria.
The Client Service Manager, the Zone will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting client requirements. The Client Service Manager will also be responsible for client retention and growth.

Requirements
Educational Qualification:

BSc in Marketing, Mass Communications or equivalent.

Desired Experience / Knowledge:

2 – 3 years of proven client account management experience in a similar role
Experience working with a CRM
Event management
Facility management
Project management.

Role Competencies / Skills:

Creating sales opportunities through inbound lead follow-up, calls and emails,
Maintain and expand sales pipeline within the target markets for the Zone
Act as a tour manager for the Zone
Preparation and communication of client proposals
Working directly and closely with the Marketing department to create awareness for The Zone within its target market
Key account management and provision of a 5-star client experience
Ensure adequate maintenance of the facility to ensure service delivery
Continuous and consistent competitive analysis
Create, strengthen and manage partnerships in order to deliver on an agreed strategy
Preparation of weekly, monthly, quarterly and annual strategic plans prior to review
Preparation of tenancy agreements and ensuring tenancy checks are in place
Preparation of project plans and budget per event
Preparation of invoices and chasing receivables with clients
Effective supervision of client experience officers.