Customer Service Officer (Hausa Speaking) at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs.

We are recruiting to fill the position below:

Job Title: Customer Service Officer (Hausa Speaking)

Location: Lagos

Job Summary

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
By helping customers understand the product and answering questions about their reservations.

Responsibilities

Managing incoming calls and customer service inquiries
Generating sales leads that develop into new customers
Identifying and assessing customers’ needs to achieve satisfaction
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Requirements

Degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Track record of over-achieving quota
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Salary