Customer Service Manager at Polo Limited

Polo Limited is Nigeria’s foremost luxury goods company retailing high-end brands watch and jewellery brands. Established in 1987, Polo Limited is driven by the mission to serve and with a passion for excellent customer service, it has continued to redefine and refine retailing of luxury products in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos
Job Type: Full Time

About the Job

• The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures.

Qualifications

• Bachelor’s Degree or equivalent experience
• 3+ years’ of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).

Application Closing Date
Not Specified.