Customer Service Representative at Sooyah Bistro

Sooyah Bistro Limited – We are a one-stop Suya culinary restaurant. Sooyah Bistro is our way of combining an age-old tradition with today’s innovation, resulting in an amazingly unique, tasty and creative culinary experience.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

Deal with the customers via emails, over the phone, Whatsapp
Remain customer oriented and maintain high customer satisfaction
Manage large amount of incoming calls
Accept orders via phone calls and online platforms
Listen to the customer queries patiently and solve it. If the problem doesn’t seem to be solved, then forward the problem to the superiors.
Respond to the problems of the customer promptly
Transfer Orders to respective Branches and monitor it till it’s fulfilled
Take the Extra mile to engage customers
Maintain records of interactions with the customers in an orderly manner
Coordinate with the internal department to find solutions and resolve matters
Maintain a follow up on the customer, whose query you had solved,. Ensure they are satisfied with your answer.
Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
Assist Kitchen staff where and when necessary.