Customer Service Managers at Basic Consumers Kash Ebonyi Cooperative Society Limited

Basic Consumers Kash Ebonyi Cooperative Society Limited – A 16 year old company with proven track record. BC KASH is considered the second largest co-operative society with more than 2 million active members. lifting every raised hands through financial instruments (loan) is our mission.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Abakaliki, Ebonyi
Employment Type: Full-time

Job Brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
ensure sales growth through customers satisfaction and marketing
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Requirements

BS degree in Business Administration or related field
3-5 years experience.
Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation