Social Media / Community Management Analyst at Yudimy Services Limited (Remote)

Yudimy Services Limited – We are enabling people and organizations to be happily productive by finding the right career-talent fit in less time and at over 90% accuracy using behavioral science and machine learning.

We are recruiting to fill the position below:

Job Title: Social Media / Community Management Analyst

Location: Lagos (Remote)
Employment Type: Full Time

Job Descriptions

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging audio, video and graphic content.
You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Responsibilities

Develop, implement and manage our social media strategy
Define most important social media KPIs
Set and implement social media and communication campaigns to align with marketing strategies
Provide engaging text, image and video content for social media accounts
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Coordinate with Marketing, PR and Communications teams to ensure brand consistency
Liaise with Development and Sales departments to stay updated on new products and features
Build relationships with customers, potential customers, industry professionals and journalists
Stay up-to-date with digital technology trends

Requirements

B.Sc Degree in Marketing or relevant field
1-2 years experience with B2B and B2C social media marketing or content development
Proven work experience as a community manager
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and growing social media followership)
Ability to identify and track relevant social media, SEO, Web and community metrics (e.g. repeat attendance at events)
Proficiency with video and photo editing tools, digital media formats, and HTML
Excellent verbal communication skills
Excellent writing skills
Hands on experience with social media management for brands
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask
Direct experience using social media management tools (Hootsuite, Sprinklr)
Experience with Microsoft Office (Excel, Outlook)
Experience with Adobe Creative Cloud (Photoshop, Premier Pro) or equivalent digital media editing tools a plus.