Service Operations Executive at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Service Operations Executive

Location: Lagos
Job type: Contract
Department: Group Core Operations

Details

To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.

Responsibilities

Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing and post transaction processing activities with regards to the following services

Functional Responsibilities
Settlement Computation and Collation:

Switched transactions settlement
Processed transactions billing
Services/Network billing
Settlement Adjustment
Settlement Representment
Exception Investigation and resolution/escalation

File processing:

Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc)

Routine Report Delivery:

Daily Settlement Reports (Details and Summaries)
Daily Card Management Reports (Card balance, statement, Activity reports)
Periodic Analytical reports ie Weekly, Monthly or Quarterly (QOC, QMR, CBN Data etc)

Specialized Services: