Front-Line Ambassador (FLA) at Hubryde Limited

Hubryde Limited – A transportation-technology company leveraging innovative technology to solve mobility problems in growing cities in Africa.

We understand the travel needs of people in growing cities and that is why we take on commuting problems to help people commute comfortably and safely in a manner that suits their style and budget.

We are recruiting to fill the position below:

Job Title: Front-Line Ambassador (FLA)

Location: Ojodu Berger, Lagos
Employment Type: Full-time

Job Objective

To drive revenue performance by coordinating ride operations and building effective relationships with the driver and customers.

Job Responsibilities
Journey Planning:

Collaborate with the driver to plan and identify pick-up locations on the specified route.
Coordinate pre-trip briefing and post-trip debriefing with the driver.

Trip Operation:

Accept trip request
Verify ride access code to facilitate payment of fare
Pair with driver, vehicle, and the specific route of operation
Communicate product features and updates to customers where necessary
Resolve customer inquiries and complaints during transit
Ensure customers adopt good ride etiquette e.g., respect for one another, disposing of waste properly, etc.
Administer first aid where necessary
Foster and maintain a good working relationship with customers
Foster and maintain a good working relationship with the driver
Engage relevant external stakeholders appropriately.

Reporting & Presentation:

Report all operational, mechanical, and safety issues using the appropriate channel of communication
Report manual transactions and reconcile payments
Log product and operation reports as may be deemed necessary
Attend safety meetings as deemed necessary
Participate and make contributions in performance meetings.

Eligibility Requirements

Interested candidates should possess HND / OND qualifications with a minimum of 1 year work experience.
The candidate must be tech-savvy; able to use mobile and web applications effectively.
Candidate must have knowledge of road traffic signs
Candidate must have basic knowledge of health and safety principles
Fluent in English Language and local language is spoken in the city of operation
Good communication and interpersonal skill
Analytical and numerical skill: having a flair for numbers with good attention to detail
Good reporting skill: ability to log report effectively
Basic knowledge of Microsoft Office Suites with emphasis on MS Excel is an added advantage
Minimum of 6 Months hands-on experience in Field Sales Operation or Customer Service