Community Associate at Workcity Africa

Workcity Africa – We are Workcity, the leading premium coworking space in Africa. A community that brings startups and entrepreneurs together to collaborate, inspire innovation and harness various skills that are geared towards economic growth and community development. It is a space full of fun, energy and where people achieve more.

We are recruiting to fill the position below:

Job Title: Community Associate

Location: Lekki, Lagos
Employment Type: Full-time

Duties and Responsibilities

• Answer incoming calls and emails in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Address customer complaints in a compassionate and patient manner.
• Redirect customers to appropriate teams and/or departments as needed.
• Help sales team generate leads, identify potential leads and forward to sales reps.
• Check voicemail inboxes and return calls on time.
• Follow-up with callers on the complaint and/or question resolution status.
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.

Requirements and Qualifications

• Qualification: Bachelor Degree, HND, OND
• Customer service experience is a plus.
• 1 – 2 years work experience.
• Excellent interpersonal communication skills, both verbal and written.
• Fantastic phone skills, i.e. well-spoken, excellent active listening skills.
• Motivated, energetic, driven work ethic.
• Time management skills.
• Ability to multitask and organize.
• Outgoing, friendly, compassionate personality.
• Ability to meet and/or exceed both call and sales assist quotas

Application Closing Date
30th June, 2021.