Field Agent Supervisor at Youverify Incorporated

Youverify is a leading provider of digital identity management and supports innovative Private security companies, Government agencies, FinTech companies, and top tier banks manage KYC, AML in a safe and regulatory compliant manner.

Youverify is looking to hire Agent Field Supervisors, who will be responsible for delivering agent performance growth targets, through effective management of the agents in their assigned sub-region. The role involves hands-on supervision of a number of field agents. He/she will manage all aspects of running an efficient agent network: including hiring, supervising, coaching, motivating and leading direct reports. If this role sounds interesting to you, why not join our team!

We are recruiting to fill the position below:

Job Title: Field Agent Supervisor

Location: Yaba, Lagos
Employment Type: Full-time

Primary Responsibilities

Achievement of targets set for the region – FS has ownership for achieving the overall targets set for all territories within their area. They include targets for active agents, Completed tasks, task volume and others as may be assigned.
Conduct regular spot check on agent activities
Ensure that detailed weekly reports are sent
Strategically train Agents to achieve set targets.
Coaching/Mentoring Agents in the assigned territory
Train and retrain Agents under their supervision to ensure that their jobs meet the expected standard.
Mentor, coach and provide immediate correction to Agents and escalating issues to Sales Ops where applicable.
Communicate important company updates to the Agents under their supervision and ensure that the information is understood.
Ensuring agents are empowered to meet targets.

Knowledge and Skill Requirements

Bachelor’s Degree / HND from an accredited university or college/ Polytechnic
A minimum of 1 year work experience.
Candidates must have the ability to manage agents, meet deadlines and work under minimal supervision.
He/she must possess the ability to train and be trained.
Must have experience managing an agent network
Must be able to understand and resolve issues as applicable.

Behavioural Competencies:

Ability to listen
Ability to organize task and set priorities- plan and effectively allocate resources appropriately
Ability to work well under pressure or opposition, while maintaining effectiveness and self-control
Ability to be either flexible or firm on a decision, depending on the required situation.

Key Competencies: