Dispatch Supervisor at West Africa Vocational Education (WAVE)

West Africa Vocational Education (WAVE) is solving what is arguably the biggest challenge on the continent: youth unemployment. In West Africa, 40-85% of youth, more than 50 million, are either unemployed or underemployed. Meanwhile, job creation in the region is on the rise. The disconnect between work-ready youth and the employment market must be bridged.

We are recruiting to fill the position below:

Job Title: Dispatch Supervisor

Location: Lagos
Employment Type: Full-time

Responsibilities

• Will effectively manage 42 delivery agents, including training, policy, and procedure enforcement.
• Effectively implement best practices for delivery agents to help streamline operations.
• Track failed delivery by calling the customer to confirm if indeed they canceled the order
• Supervise daily operations and ensure delivery agents provide the highest quality service according to the policies and procedures.
• Respond to delivery agent’s inquiries appropriately and promptly.
• Supervise all 42 delivery agents to make sure all deliveries are made on time and effectively

Requirements

• Interested candidates should possess a Degree with 1-5 years work experience.
• Candidate should have some sort of leadership experience
• Candidate should have with a courier service in the past
• The role is virtual but work hours/days are Monday to Saturday 8 AM – 6 PM
• Problem solving and critical thinking are the required soft skill

Monthly Salary
NGN35,000 – NGN50,000.

Application Closing Date
21st June, 2021.