Service Assurance Officer at Ralds and Agate Limited

Ralds & Agate (R&A) Limited – Our client, a provider of Information security services and solutions is recruiting to fill the position below:

Job Title: Service Assurance Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Our client is urgently seeking to employ the services of an experienced individual who will be responsible for ensuring customer experience & outcomes are top-notch and achieved.

The Profile

• First Degree in Computer Science, Social Science or any related field. (M.Sc. is an added advantage)
• Minimum of 5 years experience handling the Service Assurance, Customer Experience/Service, Relationship Management functions of a reputable service-oriented company.
• Prior experience working with a company in the IT industry will be an added advantage.
• Proven track record handling all daily service management or performance issues for customers and ensuring the company’s services meet the customers’ goals.
• Prior experience assisting with complex customer escalations to bring fair/final resolution.
• Must possess good stakeholder & relationship management skills in order to meet or possibly exceed customer expectation thus enhancing their experiences.
• Demonstrated ability developing, implementing, and managing SLAs for assigned services and ensure delivery of service to agreed levels.

Application Closing Date
28th June, 2021.