Micro Focus Technical Support Engineer – Stage 2 at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Micro Focus Technical Support Engineer – Stage 2

Ref: 244776
Location: Lagos
Employment Type: Full-time

About the Role

We are hiring a Software Support Engineer to support Microfocus.
In this role, you will be supporting customers who are having technical issues with their Microfocus software.

What You’ll be Doing

Take, own and close the support tickets
Ensure good ticket documentation at all times.
Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
Fully document every ticket, including all resolution steps
Present a positive, effective and flexible contribution to achieving team targets and objectives
Meet all personal targets
Collaborate with other team members to provide high-quality support
Ensure constant self-development using day to day work, web-based training, and any other available tools
Attend feedback sessions with Quality Team.

What You’ll Need

2-4 years experience in technical support
Strong knowledge of programming languages, networking, databases or UI’s
Experience in customer service is a must
PC experience – comfortable working with Windows/ Linux operating systems and Microsoft Office Suite
Interest in or exposure to software development and support
General understanding of testing concepts and functional testing processes
Bachelor’s degree or equivalent technical certifications
Demonstrated excellence in teamwork, collaboration, and knowledge sharing
Customer orientated, motivated to take charge of both customer engagement and problem.

What We Offer