LMS Business Analyst at Tek Expert

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: LMS Business Analyst

Location: Nigeria

About the role

We are hiring an LMS Business Analyst.
You will thrive in a pro-active, detail-oriented, and fast-paced environment.
As an innovative LMS Business Analyst, you will gather and analyze data, prepare reports, and introduce process improvements throughout the reporting process within the L&D organization.

Responsibilities
What you’ll be doing:

Create all monthly, weekly and ad-hoc reports from Tek Experts and client Learning Management Systems (LMSs) including at a minimum, Moodle and Success Factors, as well as HRIS systems, and distribute according to plan and requests.
Ensure reporting filters are updated across all LMS reports as changes are made within the company and the system.
Ensure data accuracy and integrity within LMS and between LMS and HRIS data by creating and comparing reporting results.
Ensure data is consistent across all curriculum, sessions, session emails, prerequisites, and assignments using Custom Reports.
Utilize Microsoft Excel, Access, Power BI and/or other software to help create and deliver robust reports.
Anticipate reporting needs as new initiatives and courses are created.
Maintain a status list of prioritized reporting requests.
Assist LMS Support Team and LMS Administrator with reporting needs.
Support creation of custom and dashboard reports assisting with registration and maintenance information.
Train key stakeholders on the team to use LMS reporting functions and create documentation to assist with training.
Keep abreast of changes regarding the reporting function, including system updates and processes, and plan accordingly through participation in user meetings and online forums and by accessing online resources.
Identify and troubleshoot errors in reports created by others and report delivery.
Interface and engage stakeholders at all levels internally as necessary for meetings, information sessions, and functional training.
Document and store all processes and procedures.
Co-lead and participate in regular meetings with LMS Support staff, bringing in additional stakeholders as necessary.
Participate in regular LMS Workgroup meetings.
Establish and maintain relationships with individuals at all levels of the organization.
Use desktop tools to produce documents and presentations, such as Adobe PDF, MS Excel, Word, and PowerPoint.

Requirements
What you’ll need:

At least 1 year of previous Learning Management System Administration experience.
Experience documenting procedures used in the implementation of learning programs within and outside of the LMS environment.
Basic knowledge of databases and SQL preferred.
High level of proficiency with Microsoft Excel
Experience creating and running scheduled and ad-hoc reports, such as monthly course completion reports, training evaluation metrics reports, and training surveys.
Experience collaborating with a range of stakeholders to design and implement customized reports then generating and distributing them to applicable colleagues.
Ability to manage priorities to meet assignment deadlines in a fast-paced environment.
Strong attention to detail and organizational skills.
Excellent teamwork and collaboration skills.
Customer service and problem-solving skills.
Excellent written and verbal communication skills.
Strong problem solving & planning skills.