Developer Technical Support Engineer – Stage 2 at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Developer Technical Support Engineer – Stage 2

Ref: 244784
Location: Lagos
Employment Type: Full-time

About the Role

Due to expansion we are looking to add to our team of software support engineers.You would be working within our backup and recovery team, supporting Azure recovery (vaults) and backup scenarios focusing on issues around how data for backup in Azure is replicated and synchronized. You will also be dealing with data restore.
As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, trouble shooting errors or issues on the platform and not issues related to customer code.supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Virtual Machines Infrastructure Team.
You will be supporting VM management, VM configuration, Vm connectivity, VM migration processes, VM high availability and VM performance. supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
Working on the Identity team you will review all cases related to Azure active directory, and support cases on synchronization issues with local active directories, account management and authentication to azure AD.

What You’ll Be Doing

Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
Seeks supplemental training to improve performance and develop specialization.

What You’ll Need

Up to 2 years experience in technical or customer support
Strong researching, problem solving and troubleshooting skills
Adaptability to work independently and part of a team bringing in experts when needed
Excellent customer service skills
Passion for technology and learning
Some exposure with Microsoft technologies.

What We Offer