Customer Care Representative at Bluesquad Limited

Bluesquad is a fast growing Human Resource Consulting firm, who provides sustainable HR solutions that help organizations to implement its business strategies and enable it attain its goals and objectives. We help organizations create and develop structures and polices for an enabling productivity oriented environment.

Our client is recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lekki, Lagos
Employment Type: Full-time

Details

We are hiring a customer service representative for one of our clients to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.