Relationship Officer – SME at Primera Africa Finance Group

Primera Africa Finance Group is a financial services firm that provides a range of services to clients across the African continent. Our goal is to provide bespoke financial solutions, in the most professional and efficient manner to meet our clients’ individual needs. Primera Africa Finance Group is a financial services firm that provides a range of services to clients across the African continent. Our goal is to provide bespoke financial solutions, in the most professional and efficient manner to meet our clients’ individual needs.

We operate in four major business areas: Securities Trading, Financial Advisory, Principal Investments and Consumer Finance. Based on our people’s global experience and local knowledge, we are able to deliver the most advanced financial solutions, keeping in perspective the local nuances peculiar to each market to ensure our clients receive superior advice. Overall, each client benefits from our dedication to excellence, entrepreneurial thinking and long-term commitment to service.

We are recruiting to fill the position below:

Job Title: Relationship Officer – SME

Location: Lagos
Department: Sales
Reports to: Team Lead, Sales

Job Description

Sell loans to SME Customers
Deposit mobilization
Create a robust sales lead generation pipeline
Conversion of leads to sales
Meeting sale target
Develop prospects from current clients referral leads
Digital marketing
Ensure prompt service delivery and maintaining an acceptable turnaround and time
Advise clients on new products and services
Receive feedback from clients of financial needs and areas of improvement
Provide financial advice
Ensure follow up with clients on repayment, daily coordination of marketing activities
Give support to team lead and sales supervisors

Accountabilities:

Delivery of set sales target
Lead generation
Conversion rate
Disbursed loans (new loans, cross-sell and renewals)
Delivery of exceptional customer experience

Qualifications

HND / B.Sc. in Social Sciences or any relevant field
Minimum of 2 – 3 years experience in selling loans to SME, Microcredit and Payroll Lending Customers
Minimum of 2 – 3 Microfinance banking experience

Required Skills:

Proficient in use of relevant computer applications
Good data entry/keyboard skills
Excellent verbal and written communication skills
Listening skills
Problem-solving
Customer service orientation
Initiative
Adaptability
Teamwork
Stress tolerance
Ability to multi-task and thorough
Time management

Key Performance Indicators:

Sales: Value of loans sold against budget
Lead generation: Number of leads generated against target
Conversion rates against leads generated: Refers to the percentage of leads converted to actual sales
Group contact achieved: Number of proposals submitted against target
Conversion against proposals submitted: Refers to the percentage of group contact(s) converted to actual group sales
Customer retention: Percentage of cross-sell and renewals against customer base
Customer Complaints <=1: Refers to the number of complaints received from customer

Key Interface: