Restaurant Floor Manager at Eric Kayser – 2 Openings

Eric Kayser is fast-growing restaurant with branches in Victoria Island and Ikoyi, Lagos State.

We are recruiting to fill the position below:

Location: Victoria Island and Ikoyi, Lagos
Employment Type: Full-time
Slots: 2 Openings

Job Description

We are looking for energetic, ambitious and professional floor managers to join our fast-growing team.
In this position, you would be responsible for overseeing the efficient running and profitability of the restaurant and for managing floor employees. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Responsibilities

Supervise the floor opening and closing procedure according to checklist
Ensure quality standards in product, equipment, atmosphere and service using records, menus and appropriate reference material
Monitor the implementation of standards set for products and practice to ensure food safety
Orient and encourage floor staff to promote menu items pushing sales
Handle the software system operations
Ensure good grooming, hygiene, safety and sanitation practices in floor area
Look after the assets and provide necessary inventories when needed
Report the needs of regular maintenance and upkeep of the floor and its equipment
Monitor the floor staff schedule, attendance, section rotation, duties, performance, training and leave participate in their coaching, appraisal and development opportunities
Ensure a good and professional communication channel among and with the floor, the Head of Branch through logbooks, memos, briefings and meetings
Initiate professional interaction through seeking and soliciting feedback from guests and handling their complaints
Review the daily, weekly, monthly and yearly reports related to floor operations
Review the yearly plan for events and promotions with the Head of Branch
Report the floor state of operations to Head of Branch providing advice for possible improvement
Ensure outstanding customer service is rendered to guests at all times and in a timely manner.

Qualifications & Years of Experience

Relevant Degree or HND in Business Studies, Management, Hospitality Management or Hotel and Catering
Minimum of 2 years experience in a similar role obtained in a well-structured restaurant of a reputable organization.

Skills / Abilities:

Excellent customer service skills
Commercial awareness
Flexibility
Good interpersonal skills and Problem-solving skills
Active listening, outstanding communication and people skills with great team spirit
Ability to stay professional in a stressful work environment.
Available to work different hours including weekends, days, and nights
Good physical abilities
Critical thinking and time management skills
Patience, Personality and Perseverance abilities
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Food safety training is a plus.