Customer Service & Sales Assistant (Individual Clients) at HT-Limited

HT-Limited is Business Management Consulting firm, offering support in business development, human resources management and administration.

HT-Limited is a member of the Chartered Institute of Personnel Management in Nigeria, with offices in Lagos, Nigeria and Accra, Ghana. We provide customized HR consulting solutions for employers looking to reduce risks and overhead costs, so more time can be spent on revenue generating activities.

We are recruiting to fill the position of:

Job Title: Customer Service & Sales Assistant (Individual Clients)

Location: Lagos

Responsibilities

• Welcome, advice and assist customers, ensuring they have an enjoyable shopping experience.
• Organize the retail store, online sales and delivery.
• Ensure goods are well displayed and organized.
• Attach price tags to all merchandize and maintain price list records
• Handle all payments and balance cash register with receipts.
• Posting transaction into the software and rendering report. (Bizedge)
• Ensure the shop floor, shelves and products are clean and tidy.
• Ensure proper sorting & preservation of all products in the shop.
• Work actively with social media consultants to publish messages to push sales.
• Send out regular broadcast messages via WhatsApp and other channels, receive orders and organize delivery.
• Regularly update and manage the Customer Relationship Management (CRM) database.
• Pursue and maintain new and already established business relationships.
• Understand and obtain the needs of the clients and establish good relationship with customers.
• Follow up on the clients continuously; respond to client enquiries through calls and in person.
• Provide solution to client problems and resolve customer complaints.
• Regularly request for feedback from clients after every sale or delivery
• Follow up and ensure payments are received from customers. Accounts to be reconciled at all times.
• Work with other colleagues to meet sales targets.
• Obtain expense requests from departments and liaise with Managing Director for approval and disbursement.
• Follow up for retirement of expenses and post into appropriate ledgers.
• Update daily sales and orders records and post into Sage software.
• Manage petty cash account.
• Preparing reports on expenses, office budgets, and other expenditures.
• Review and follow up on debtors for immediate collection
• Work with Supervisor (Quality Control & Compliance Officer) to carry out weekly stock taking and reconciliation.
• Maintaining customer’s confidence and protecting operations by keeping financial information confidential.
• Other duties that may be assigned by Management.

Application Closing Date
17th July, 2021.