Telesales Officer at TradeDepot

TradeDepot delivers an innovative route-to-market for the leading consumer goods producers in Africa. The Shop Top-Up app by TradeDepot lets you re-stock your shop from various brands at the best wholesale prices. Browse, shop by brand or category, compare prices and check the status of your orders.

We are recruiting to fill the position below:

Job Title: Telesales Officer

Ref: PGY4B6ZFS7
Location: Lagos
Job Engagement: Full-time
Job Type: Permanent

The Role
You will be responsible for:

Handling inbound calls in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Developing and managing a portfolio of Key Accounts.
Achieving monthly sales targets by identifying and developing new customers.
Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
Coordinating pre-sales and post-sales follow up.
Achieving and exceeding weekly and monthly KPIs.
Monitoring market trends and providing regular competitor feedback.
Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
Supporting the sales team key planning and operations tasks to support the overall objective of the business.
Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Building the sales funnel generating leads via cold calling and other lead generation activities.
Handling incoming queries and building good client relationships.
Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
Handing over qualified leads to the sales teams with the objective of closing the sale.
Maintaining and updating the lead generation database.
Achieving weekly / monthly targets as set out by the business.

Ideal Profile

You have at least 1 year experience ideally in Inside Sales, Customer Service or Sales Operations / Support within Consumer industry.
You have prior experience in dealing with General Trade/ Open Trade.
You possess solid expertise in Direct Sales and Enterprise Sales.
Experience within Area Sales would be a strong advantage.
Experience within Consumer would be a strong advantage.
You have a proven track record of meeting/exceeding your targets.
You possess excellent interpersonal as well as written and verbal communication skills.
You are highly goal driven and work well in fast paced environments.
You are a strong networker & relationship builder.
You are a self-starter and demonstrate a high level of resilience.