Call Center Representative at Planet Partners

Planet Partners is a consulting and communication agency in Nigeria. The agency has been operating and offers experienced and knowledgeable consultants, as well as effective and creative communication tools. As a partner in business, Planet Partners provides expertise and services in three main fields: PR Strategy & Consulting, Crisis Management, Communication.

We are recruiting to fill the position below:

Job Title: Call Center Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements

Interested candidates should possess a Bachelor’s Degree with 1 – 2 years work experience.
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively.

Salary