Customer Service Representative at a Reputable Pharmacy and Stores

A reputable Pharmacy and Stores that run several pharmacies and retail stores across Abuja is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Work with the online team and be involved in the digital order processing of the site.

Requirements

• 2-10 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Great communication skills
• People handling skills is required
• Efficient and intelligent.

Application Closing Date
18th August, 2021.