Branch Service Associate at Workforce Group

Workforce Group – Our client, a key player in the Finance Sector, is currently recruiting suitable candidates to fill the position below:

Job Title: Branch Service Associate

Location: Apapa / Lagos Island / Ikeja / Mainland, Lagos
Employment Type: Full-time

Responsibilities

• Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving
• methods.
• Anticipate customer needs by studying services, products, and proper customer processes and procedures.
• Record all customer and end-user calls in order to improve service and products provided by the company.
• Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
• Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
• Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.

Requirements

• B.Sc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) in any field.
• Outstanding interpersonal and communication skills.
• Customer service oriented with exceptional sales skills.
• 28 years and below.

Salary
N65,000 monthly and other benefits.

Application Closing Date
31st December, 2021.