Technical Support Officer at File Solutions Limited

File Solutions Limited – Our identity management solutions allow organizations to meet the evolving needs to authenticate and verify identities by enabling secure access to online resources and protecting the digital interactions of employees, partners, and customers with market-leading strong authentication and digital signing products. At File Solutions Limited, we work with strategic partners to deliver state-of-the-art software solutions that include e-commerce, e-payments and biometric devices used in enrolment and authentication environments.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Abuja

Job Description

• We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position.
• He/she should be able to troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements

• Degree in Computer Science or Information Technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Application Closing Date
20th August, 2021.