Microsoft Dynamics 365 Support Specialist at Netcom Africa Limited

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation.

We are recruiting to fill the position below:

Job Title: Microsoft Dynamics 365 Support Specialist

Location: Victoria Island, Lagos

Job Objective and Summary

The primary function of the Microsoft Dynamics 365 Support Specialist is to provide direct and indirect support to the ERP and business users within the organization and our Clients. The ERP Support Specialist will be under the direct supervision of the ERP & MIS Program Manager and serve on a small team of dedicated support staff.

Key Duties and Responsibilities

Help and guide users with knowledge gap issues on the ERP software.
Support any upgrade implementations including, redesigning workflows, facilitation end-user application training, monitoring end-user adoption of new and existing workflows.
Test new functionalities.
Reporting on findings and trends.
Monitor the support tickets.
Involved in the development of policies and procedures that will resolve issues.
Coordinate with different departmental teams to produce better business outcomes.
Test business processes and recommend improvements.

Education and Experience

Bachelor’s Degree in Computer Science, Information Technology or similar preferred
2 years’ experience as an ERP support or consultant in a similar industry
Demonstrate out of the box thinking when confronted with new ideas or change
Ability to work with IT staff, managers, and business representatives, both internal and external Broad understanding of business and IT functions and processes

Essential Skills / Knowledge: