Reservation & Ticketing Consultant at ALML Group

ALML acknowledges that its people are its most important asset. Consequently, it believes in the empowerment of its people. Wherever possible promotion is effected from within its ranks and staff salaries and benefits are amongst the highest in the industry locally. Integrity, honesty, reliability, discipline and loyalty are key elements in our success and are principles, which are uppermost in the management philosophy.

We are recruiting to fill the position below:

Job Title: Reservation & Ticketing Consultant

Job ID: IB/ALML/008
Location: Oyo

Role Purpose

We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets.
To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Responsibilities

Assisting and advising customers who may be choosing from a variety of travel options.
Making reservations for customers based on their various requirements and budgetary allowances.
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Answering any questions customers might have about the reservation process.
Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Providing support to customers who may need to amend or cancel a reservation.
Enquire, explore and study different travel destination options
Research destinations and travel prices, customs, weather conditions, reviews etc.
Enquire and study clients’ specifications and wishes
Suggest suitable travel options that best suite clients’ needs
Plan and organize travels and tours for clients
Book tickets, reserve accommodation, organize rental transportation
Inform clients and provide useful travel material such as guides and event programs
Offer and promote different services and offerings of the group
Keep learning about latest travel information
Attend webinars, conferences and other educational programs
Build and maintain relationships with clients
Visit corporate organisations for travel business
Increase the customer base of the organsation
Track KPIs and prepare KPI reports

Requirements

Degree in Management or any relevant Degree, with a minium of 6yrs working experience.
Fluency in written and spoken English Language.
Should have proven good decision-making, negotiation and leadership skills.
Clear and effective communication skills.
Thorough knowledge of company’s product
Commercial awareness and a balanced unbiased view.
Revalidating tickets according to the existing policy.
Accumulating the air miles for the members
Knownlegde of the use relevant G.D.S( Amadus and Sabre)
Excellent written and verbal communication skills.
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Proficient in microsoft office suite.