IT Support Intern (NYSC) at a Leading Law Firm

A leading law firm is recruiting suitably qualified candidates to fill the position below:

Job Title: IT Support Intern (NYSC)

Location: Abuja (FCT)
Employment Type: NYSC
Department: Information Technology (IT)
Reporting to: IT Manager

Job Description

• The IT Support Intern will be responsible for providing assistance with installation, monitoring and maintaining computer/web systems, tools and networks.
• S/he would be responsible for connecting, running, configuring and maintaining computer and online systems, diagnosing hardware and software faults and solving technical, internet and application problems.
• The intern must have excellent problem-solving skills to diagnose, evaluate and resolve simple problems and escalate complex cases to the IT Manager.
• The intern will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
• This position will support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment.

Responsibilities

• Responding to technical support requests/queries.
• Identifying the nature of and resolving the hardware, software, or networking issue.
• Installing new hardware systems, software upgrades, or networking cables.
• Providing minor technical or operational training.
• Completing IT support logs.

Qualifications

• A Bachelor’s Degree in Computer Science, Engineering or any closely related field.
• Deep interest in IT applications, support and networking
• Good knowledge of technical requirements of various software applications.

Key Skills:

• Windows server administration and active directory management.
• Hardware troubleshooting (printers, laptops etc.).
• Software troubleshooting and support.
• Network administration.
• Office365 administration.
• Excellent problem-solving skills.
• Superb analytical skills.
• A positive, can-do attitude and willingness to get the job done.
• Proactive, motivated, and possess poise and self-confidence.
• Intellectually curious.

Application Closing Date
10th September, 2021.