Receptionist at SME Growth Hub

SME Growth Hub – Our client, a reputable Restaurant, is recruiting to fill the position below:

Location: Victoria Island, Lagos
Employment Type: Full-time

General Description

The Restaurant Receptionist is responsible for providing a friendly, welcoming, and efficient service to all guests, in line with the GAIA AFRICA’s vision and values on customer satisfaction.
The main purposes of the restaurant reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the General Manager to maintain smooth booking service.

Main Tasks and Responsibilities

To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in an effective, courteous, and timely manner.
To assist in dealing with customer complaints in, providing or seeking solutions as quickly as possible.
To be responsible for accurate and efficient accounts and guest billing processes.
To assist in always keeping the reception area clean and tidy.
To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
To administer all routes of reservations to ensure that table bookings are made and recorded accurately.
To ensure that all reservations and cancellations are processed efficiently.
To keep up to date with room prices and special offers to provide accurate information to guests.
To undertake all training as required (e.g., first aid, health and safety, customer service).
To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.

Requirements

Skills and Experience Required:

A friendly and welcoming approach
High standards of dress and presentation
The ability to work unsupervised
Excellent interpersonal skills, including a pleasant and excellent telephone etiquette
Good administrative skills and the ability to use email and booking systems
Skills and Experience (Desirable)
Previous customer service experience
Previous experience in hospitality.

Salary
N70,000 – N80,000 Monthly.

Application Closing Date
10th September, 2021.