Food and Beverage / Restaurant Supervisor at Dreams by DV8 Hotel

Dreams by DV8 Hotel is a luxury hotel located in premier city of Surulere Lagos. “To treat a stranger as one of our own” characterizes the hospitality one can expect from Dreams By DV8 Hotel. Discerning members will enjoy world-class service amidst tranquil surroundings, coupled with contemporary architecture and design.

We are recruiting to fill the position below:

Job Title: Food and Beverage / Restaurant Supervisor

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• Making improvements to the running of the business and developing the restaurant.
• Daily supervision of restaurant and it’s related operations and menu planning.
• Maintainingsanitation standards and striving to continually improve guest and employee satisfaction.
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.
• Communicate with guests to receive feedback on product quality and service levels and manage complaints.
• Monitor employees to ensure performance expectations are met and encouraging themto provide excellent customer service within guidelines.
• Provides feedback to employees based on observation of service behaviors.
• Ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
• Handling customer enquiries and complaints.
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
• Participate in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Job Requirements

• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management.
• Excellent Management skill.
• Ability to Recognize good quality products and presentations.
• Extensive Restaurant, Bar and Kitchenknowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Familiarity with restaurant management software.
• Strong leadership, motivational and people skills.
• Acute financial management skills.
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards.
• Clear thinker with excellent communication abilities.

Application Closing Date
18th October, 2021.