Customer Service Representative at SD – Pact

SD – Pact is into Veterinary and Pet Food Services. We help in promoting animal’s health,as well as helping in reducing losses caused by Animal Disease. By eliminating the pathogens that causes diseases in animals,one can prevent subsequent emerging and re-emerging infectious diseases in humans, and at the same time ensure an adequate supply of good quality,safe food for all.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ketu-mile12, Lagos
Employment Type: Full-time

Job Description

• We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills.
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.
• They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
• The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas.

Requirements

• High School Diploma
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
28th November, 2021.