Customer Service Agents at Yaphi Tech Nigeria Limited

Yaphi Tech Nigeria Limited is a Leading Lifestyle brand, essentially created to provide great quality products at affordable prices; ranging from luxury wristwatches, bags, make-up, sneakers, home and electronic appliances.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description / Responsibilities

Receiving and placing customer service telephone calls
Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
Resolving customer complaints, managing database records, drafting status reports on customer service issues
Data entry and research as required to troubleshoot customer problems
Managelargeamounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service teamsales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies.