Ticketing Officer at TSL Metroline Limited – 2 Openings

TSL Metroline Limited “TML” is a TSL Company-licensed as a Bus Operating Company (BOC) to operate a modern and efficient bus service system with a high premium on commuter’s comfort, accessibility, affordability and reliability.

Our bus service model addresses the high number of single-occupancy vehicles that have become a major cause of traffic congestion in major cities within West Africa, as well as providing efficient Intercity & Regional transportation. We offer an attractive alternative to the private car whether travelling to work or schools, accessing leisure activities, visiting friends or going shopping.

We are recruiting to fill the position below:

Job Title: Ticketing Officer

Locations: Abia & Lagos

Job Description

• Check and validate all passenger payments for tickets/luggage and issue boarding pass.
• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
• Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
• Ensure all customer cargo are properly tagged for safety and security purposes.
• Handle boarding announcements and communication of other exceptions promptly to all passengers.
• Ensure feedback is communicated to customers within agreed and set timelines.
• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
• Demonstrate innovation and creativity in the execution of all duties.

Requirements / Qualifications

• Minimum of a B.Sc / B.A certification.
• 1 – 3 years’ experience in any customer service-related role.
• Experience in the banking, e-commerce, transportation or logisticswill be an added advantage.

Application Closing Date
26th November, 2021.