Loan Collections Manager at Highcredit Nigeria Limited

Highcredit is a Fintech company that provides quick loans to customers via an online process.

We are recruiting to fill the position below:

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

Ensuring & Monitoring repayments from a portfolio of Debtors.
Define and manage the debt collections business processes.
Collecting and summarizing data for a complete and detailed financial / data recovery report for Management and Clients use.
Definition and performance management of Target KPAs / KPIs Monitoring the volume, quantum and quality of outbound calls made by the DCOs.
Developing strategies for the resolution and the collection of bad debt.
Developing and implementing strategies to improve overall collections.
Oversee the business’ financial collections department. Supervise collections team to ensure all loan repayments are made in a timely fashion.
Be involved in interviews for new members of the collections team Train and retrain new collections team members.
Performance management and evaluation of the collections team.
Ensure that all company policies regarding loans collections are adhered to by the collections team.
Liaise with internal solicitors to ensure that cases referred to them for legal action are handled with efficiency.
Be actively involved in planning of the job that concerns you
Negotiate loan repayment plans where necessary.
Minimize the company’s financial losses from bad loans.
Report the collection department’s progress and statistics to the management.
Present collections performance information to management to highlight trends or achievements.
Handle escalated delinquent accounts.
Motivate staff accordingly.