Customer Service Representative at Santell (Nigeria) Limited

Sanstell (Nigeria) Limited is a company offering services covering the planning, design,engineering, construction, operation and maintenance of buildings and infrastructure and industry projects. Operating sustainability, we adhere to the highest standards for quality and safety.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.