Customer Relationship Officer at Flexedge Limited

Flexedge Limited is a business support services company driven with the desire to enable, empower and enhance organizations with employable talents for ground breaking results.

We are recruiting to fill the position below:

Job Title: Customer Relationship Officer

Location: Lagos
Employment Type: Full-time

Job Description
Understanding Customer Concerns:

By asking questions, listening carefully and showing empathy, Customer Relationship Officers aim to get to the heart of what customers truly want.
They may deal with specific questions over the phone, by email or in person. At establishments with a sales floor, Customer Relationship Officers may spend time simply interacting with people to get a better feel for the company’s customer base and how employees are serving them.

Communicating within the Company:

Customer Relationship Officers often act as a liaison between customer service and other departments, especially sales. They bring a specific complaint from a customer to the attention of someone who can resolve the situation They also may pass along general feedback they are hearing from customers in order to help build a better product or develop a new service.

Investigating Problems:

Sometimes there isn’t an easy answer to a situation with a customer. When such scenarios arise, Customer Relationship Officers are tasked with figuring out what went wrong, how problems might be fixed and how to keep them from happening again.

Training Staff:

Using both their knowledge of the company and of customer service best practices, Customer Relationship Officers educate others hired to respond to customer complaints.

Public Relations:

Customer Relationship Officers build connections on behalf of the company. They may call existing clients to ensure their satisfaction, network within the community to identify prospective customers and contribute to the organization’s marketing campaigns.

Monitoring Competitors: