Client Relationship Executive at Glover Retail

Glover Retail is currently recruiting suitable candidates to fill the position below:

Location: Ikoyi, Lagos
Employment Type: Full-time

Responsibilities

The Client Service Executive will Interact with customers and provide/process information in response to inquiries, concerns and requests about products and services. S/he will provide services to the customers before, during and after a purchase.
Attract potential customers by answering product and service questions; suggest information about other products and services to customers.
Open, update and maintain customer’s account records from time to time.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
Ensure all displays have: Product name; Price, Selling type – portion/piece/weight.
Drive customer’s loyalty and relevant reward programmes
Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
Ensure customers are always served in a pleasing manner
Ensuring better levels of commitment to serve customers.
Perform other duties as assigned by the management.