Customer Service Agent at Opay Nigeria

OPay is designed to make financial services more accessible to everyday customers – whether it’s for the bills they have to pay, or the transfer & withdrawal of money; OPay’s a platform that truly serves its users in the most convenient way.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

Tracking customer experiences across online and offline channels, and touchpoints.
Collaborating with internal teams to enhance customer experience and brand awareness.
Identifying customer needs and taking proactive steps to maintain positive experiences.
Documenting processes and escalating customer issues, as well as customer compliments and complaints.
Responding to customer queries in a timely and effective manner, using appropriate communication channels.
Analyzing customer feedback on products/services and new releases, as well as preparing reports.
Evaluating customer experience surveys and facilitating improvements
Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
Respond to customer queries in a timely and accurate way, via phone, email or chat
Gather customer feedback and share with our Product, Sales, and Technology teams.

Requirements