Business Process Analyst at Primera Microfinance Bank Limited

Primera Microfinance Bank Limited, your partner for growth, is a fully licensed technology-driven finance platform that offers financial solutions to businesses and individuals. Anchored by a strong balance sheet and an experienced, hands-on management team, we enhance financial inclusion by offering suite of financial services to meet the needs of clients.

We are recruiting to fill the position below:

Job Title: Business Process Analyst

Location: Victoria Island, Lagos
Department: Business Process Re-engineering
Reports to: Head, Business Process Re-engineering

General Roles

To manage the improvement/radical redesign of business processes by identifying inefficiencies, proposing improvements and supporting the execution of improvements that will translate to positive customer experience, cost savings, revenues and operational efficiency.
To identify strategic transformation projects that will increase efficiency via the transformation of resources (organizational/people change, development, training) processes and/or information technology.
To identify and implement initiatives that will optimize the capabilities of existing resources and infrastructure across Primera

Job Description
Strategic:

Work with management to identify business needs, challenges and opportunities
Recommend new techniques and technologies to achieve business goals
Determine business roadmap and provide support in future business planning
Evaluate existing business processes and recommend improvements
Analyze business needs and develop strategies to meet these needs
Develop action plans to overcome business challenges
Recommend business improvements based on market and competitive trends
Perform business analysis and reporting for assigned projects
Build positive and trustful working relationships with internal/external customers
Maintain clear and complete knowledge on business operations and procedures
Drive execution of strategic process improvement initiatives

Continuous Process Improvement:

Perform Business Analysis Planning & Monitoring, Strategy Analysis, Requirement Analysis & Design Definition, Requirements Lifecycle Management, Elicitation & Collaboration and Solution Evaluation with stakeholders before seeking management approval.
Facilitate the process discovery walkthroughs and process redesign sessions with stakeholders.
Review ‘as-is’ processes and ‘to-be’ processes and analyze both to identify most impactful changes
Document organizational & process requirements, workflows etc. and communicate them to stakeholders.
Ensure proposed changes/solutions effectively handle the current pain points (root cause focused)
Identify stakeholders, analyze business requirements, and facilitate development of Business Requirement Specification documentation for solution/customization development
Model envisioned scenarios for substandard processes/improvement opportunities and facilitate approval for changes
Develop process maps for new processes (using Microsoft Visio Mapping Tool etc.)
Facilitate the revision of Standard Operating Manuals (SOM) with departments and products teams

Accountability:

Partnership on continuous process improvement journey and re-engineering of the bank’s business process standards.

Qualifications

Minimum of 2nd class lower in First Degree (MBA, MSc, MA, ML and/or Professional Qualifications is compulsory)
Minimum of 4-6 years working experience
General banking experience especially in operations, marketing or support service units.

Relevant Certifications:

Certified Business Analysis Professional Certification (CBAP/CCBA, BCS BA, PMI-PBA, etc.)
PROSCI Change Management Certification
Certified Quality Process Analyst (CQPA)
Agile Project Management Certification

Additional Information
Required Skills & Competencies: