Dispatch Rider at Dreams Placement Hub

Dreams Placement Hub – We are one of the best players in the Nigerian logistics market. At DGL Limited, we grow our clients’ businesses by listening to and understanding their needs, hence partnering with them to achieve their goals.

We are recruiting to fill the position below:

Job Title: Dispatch Rider

Location: Ajao Estate, Lagos
Employment Type: Full-time

Responsibilities

Communicate with Management as needed to maximize efficiencies and resolve issues;
Oversee improvement in customer satisfaction and dispatch satisfaction;
Provide subordinate coaching and assistance when required;
Maintain professional appearance and demeanor;
Recommend promotions;
Fill in as a Dispatcher when required;
Interviews applicants; Handles employee grievances and complaints;
Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees;
Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance;
Manages and coordinates technical workforce job completion;
Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner;
Obtain daily service disruptions in Excel Workbook;
Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials;
Accurately trace lost or delayed shipments;
Monitor dispatcher routes to manage on-time performance.