Chief Digital & Technology Officer at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer’s needs.

We are recruiting to fill the position below:

Job Title: Chief Digital & Technology Officer

Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Digital & Technology

Job Summary

• The Chief Digital and Technology Officer will drive digital innovation across the organisation and serve as a change agent to all functions within the company.
• Lead and coordinate the Company’s data and automation efforts to support the company’s business operations in line with the company’s strategy and objectives.

Organisational Relationships

• Reports to: MD/CEO
• Direct Reports: Digital & Automation Lead
• Internal Relationships:
  • Application Support
  • IT Support/Help Desk
  • Network and Infrastructure Manager
• External Relationship: Vendors and Suppliers.

Key Role and Responsibilities

• Strategy & governance
• Articulate digital & technology strategy plans and policies for the company in line with the company’s strategy and objectives
• Establish governance frameworks for IT Project Management, IT Service Management, Enterprise Architecture, Information Security, IT Quality Assurance, and Service Performance Management
• Determine and implement a company-wide information system plan that promotes and ensures the quality, confidentiality, integrity, availability and security of corporate data and information
• Prepare and manage annual budgets for the execution of different digital & technology projects
• Digital, automation & technology
• Determine the technology needs of the comapny and facilitate the implementation of systems to fulfill the organisation’s information systems requirements
• Craft and drive digitization strategy and lead the development of organisational digital and automation capability including implementing integrations and API management use cases.
• Liaise and work with various functions across the business to generate innovative digital solutions for processes, customer experiences, marketing channels and business models
• Identify new tools- AI, digital, CRM -that can support the achievement of company strategy
• Oversee the management of business/operational risks through digitization
• Lead the implementation of core enterprise digital process automation (DPA) capabilities like BPM, RPA, OCR capabilities, etc
• Coordinate the selection and procurement of IT hardware, identify and act on opportunities to improve and update software and systems
• Ensure that enterprise applications and services, desktop support and device strategies and implementation meet the needs of users across the organisation
• Ensure continuous evaluation of user needs and develop plans to bridge identified gaps
• Oversee the maintenance and development of best practice guidelines for data acquisition both in terms of opt-in/out and how this data is stored and used for sales, marketing, improving business processes and operations, reporting, etc.
• Network infrastructure, back-up, and security
• Ensure regular checks to determine the integrity of the companys’ network and data security infrastructure
• Ensure the continuous connectivity of companys’ network of regional offices, branches, and retail outlets
• Evaluate technology risks to develop a network disaster recovery plan and backup procedures
• Generate performance reports of all digital and technology operating systems
• Ensure optimization of existing IT infrastructure and business applications to extract maximum value.

Key Performance Indicator

• ROI on digital projects
• % Improvement in operating costs due to deployment of new technologies/ applications Budget Variance.
• % Time savings on order processing time
• Internal customer satisfaction level.
• % Compliance level with regulators on IT Audits.
• Compliance with internal and external SLAs
• Quality of IT service delivery (system availability, stability, reliability, and efficiency)
• Effectiveness of business continuity planning/ disaster recovery procedures.
• Effective management of the IT budget.
• % uptime/availability of IT infrastructure.
• Time taken to resolve IT infrastructure issues.
• Responsiveness of user/software maintenance support.

Job Specification
Academic Qualification:

• Bachelor’s Degree in Technology, Computer Science, Software Engineering, or a related field.
• Master’s Degree preferred.

Professional Qualification:

• Membership with relevant professional bodies.

Experience:

• Ten – twelve (10 – 12) years’ relevant experience with network infrastructure and ERP application development, implementation and support.

Skills & Competencies:
The competence proficiency levels required for the position are defined using the following key terms:

• Strategy Mastery
• IT Packages Skill
• Performance management Mastery
• Leadership Skill
• Project Management Skill.

Salary
Very Attractive.

Application Closing Date
3 PM: 10th February, 2022.