Service Coordinator (Nationwide) at Wandel International Nigeria Limited

Wandel International Nigeria Limited – The Simba Group which started operations in 1988, is a conglomerate having a Pan-Nigeria presence and business interests in some other most dynamic sectors in the economy. The Group is a dominant player in the transportation, power products and IT-enabled service sectors which are critical to the sustained growth of the Nigerian Economy.

The corporate vision of the Group is to provide innovative and quality products along with excellent aftersales service to our customers. The activities of the Group are guided by strong value systems built around Integrity, Innovation, Openness and Consistency.

We are recruiting to fill the position below:

Job Title: Service Coordinator

Location: Nationwide
Employment Type: Full-time

Job Summary

• The service coordinator role is intended to promote interaction with our partners and ensure speedy resolution of our partners’ complaints as well as improve overall business interest.

Responsibilities

• Interact with customers who require service assistance for the inverters purchased.
• Timely follow-up with Simba Service Centre for swift Product repairs at the workshop.
• Manual/CRM Product Registration and Tagging
• Coordinate and report all complaints as it relates to products and Services.
• Provide Merchandising support to clients with a view to promoting product Sales
• Project and submit monthly spares consumption both for In-Warranty and Out-of-Warranty
• Ensure product and Spare Parts Sales as per set target

Requirements

• Interested candidates should possess a BSc Degree qualification with 1 – 2 years of work experience.
• Possesses excellent interpersonal and strong organizational skills.
• Have a comprehensive knowledge of products distributed by Simba and after sales support.
• Possesses good communication and problem-solving skills, that ensure partnerships and good relationships with clients
• Proficient in personal computer skills including electronic mail, word processing, spreadsheets, PowerPoint etc
• Must be able to communicate (speak, hear and write) effectively to various intellectual levels.

Application Closing Date
28th February, 2022.