Operations Officer at Smollan

Smollan – We are a global commerce solutions company. We work at the pivot point where retailer, brand owner and shopper intercept. We help our clients achieve faster and scalable growth through planning, executing, measuring and reporting on all aspects of commerce.

We are recruiting to fill the position below:

Job Title: Operations Officer

Reference Number: SMWA-21
Location: Lagos
Work Level: Skilled
Job Type: Permanent

Job Summary

• To ensure organisational effectiveness through the maintenance and sustainability of operational systems
• and effective reporting to relevant stakeholders

Key Responsibilities and Deliverables
Effective analysis and reporting:

• Action/administer the structured schedule for all necessary reporting
• Screen operational reporting needs to ensure quality
• Generate and analyse reports to identify exceptions
• Assist with feedback on reporting when necessary
• Assist with Time in Motion studies where required and consolidating and analyse data
• Ensure operational reporting analysis, when required

Effective Operational Systems:

• Maintain applicable databases
• Ensure regular meetings are held to discuss systems and processes
• Suggest and communicate recommended enhancements
• Collaborate with systems users and developers to ensure problems are resolved
• Conduct pre-launch systems checks
• Assist with the efficient roll-out of new software
• Support software users when necessary
• Monitor systems implementation and usage and identifying exceptions and escalate appropriately.
• Compile and submit reports for auditing purposes and implement suggestions

Effective Administration:

• Order new equipment as and when required
• Support Operations on repairs processes for equipment maintenance
• Provide ongoing information regarding relevant policies, processes and procedures
• Conduct regular required audits
• Capture project-specific data and ensure quality and accuracy

Requirements

• Minimum Qualifications: Graduate / PG / Certification (Systems, MIS or BI tool)
• Minimum Experience: 3-5 years’ experience in a Business Support / analytical environment preferably within FMCG.

Salary
Market Related.

Application Closing Date
Not Specified.